Login Issues

Audience: Requesters, Company

Requesters

If you are requesting reimbursement or receiving a direct payout, you will receive an invitation email from Reimbi to log in to your account. This invitation is sent immediately after the company you are working with creates your account in Reimbi. 

Occasionally the invitation email will go into your spam/junk folder, so you may need to check there if you don't find the email in your Inbox.

After you complete your first login your account becomes "Active". As long as your account is Active you will log in to Reimbi by going to https://app.reimbi.com/ and entering the email address used initially to sign into Reimbi. Reimbi will then send you a "Magic Link" email so you can complete your login. No password needed!

Common issues:

• Invitation email went to spam/junk folder
• You account status is Inactive. Contact the company you are working with to change your status to Active.
• The email address you log in with must match the email address the Company entered for your profile when creating your Reimbi account.
• If you have requested several Magic Link emails, make sure you are opening the very last email sent.

Company Staff Users

Staff Users also receive an invitation email to use Reimbi when added to Reimbi. Staff Users will create a password for subsequent logins to https://app.reimbi.com/. 

If you company uses a SSO solution that has been configured with Reimbi then you will login via your company's SSO solution. 

Common issues:

• Invitation email went to spam/junk folder
• You account status is Inactive. Contact your company's Reimbi Admin to change your status to Active.
• The email address you log in with must match the email address used to create your Reimbi account.
• If your company has multiple Reimbi accounts, make sure you are logging into the one your Staff User account is associated with

If you are still experiencing login issues, please contact support@reimbi.com for assistance.